Privacy Policy
Elite Assist – Travel Food Services Limited
Introduction
Welcome to Elite Assist, a premium meet-and-greet service operated by Travel Food Services Limited (TFS, “we”, “our” and “us”). “You and your” in this TFS Privacy Policy (“Privacy Policy”) refers to the individual person / company creating an account with us and / or the customer booking a reservation through us. Your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services. This Privacy Policy applies to information we collect about you in the different sections of the Website.
You should read the following carefully to understand our views and practices regarding Personal Data and how we will treat and protect it in accordance with the Data Protection Laws. By accessing our website or providing us with your information, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy and consent to the processing activities described under this Privacy Policy.
Definitions and Key Concepts
- “Website” refers to https://eliteassit.travelfoodservices.com or any other domain as may be adopted by TFS to provide services from time to time.
- “Personal Data” refer to the personal information, including sensitive personal information (as defined under Data Protection Laws) about you, which we collect, receive, or otherwise process in connection with your use of our Website.
- “Data Protection Laws” refer to any applicable laws for the time being in force to the processing of Personal Data in India.
- In this Privacy Policy, words denoting one gender shall include the other gender and the neuter and vice versa, and words denoting the singular number shall include the plural number and vice versa.
- In this Privacy Policy, the headings and captions used herein are inserted for convenience of reference only and shall not affect its interpretation.
- Data related to persons other than you: Information pertaining to any person other than you for whom you are making an order for any product or service using your registered account. In such a scenario, you confirm and represent that each of the other person(s) for whom an order is placed, has agreed to have such information shared by you, disclosed to us and further be shared by us with the concerned service provider(s).
Information We Collect
We collect and process various types of Personal Data for the purpose of providing you services, including:- Personal Identification Information: Name, contact details (phone number, email address), government-issued identification (passport, Aadhar, etc.).
- Travel Information: Flight details, arrival/departure times, terminal information, baggage details, and special service requests.
- Payment Information: Credit/debit card details, billing information, and transaction history.
How We Use Your Information
- Provide and manage Elite Assist services efficiently
- Provide you with the services you request.
- Process bookings and payments securely.
- Personalize customer experience and offer tailored assistance.
- Ensure compliance with regulatory and legal obligations.
- Improve our service offerings and customer support.
- Communicate promotional offers, updates, customer services interactions, feedback, inquiries, and service-related notifications.
Data Sharing and Disclosure
- Airlines, Airports, and Security Authorities: To facilitate seamless service execution.
- Payment Processors and Financial Institutions: For secure transactions.
- Third-party Service Providers: To assist in service operations such as transportation, luggage handling, and concierge services.
- Legal and Regulatory Authorities: If required by law, government requests, or legal processes.
- Affiliates and Business Partners: To enhance service offerings, where applicable.
Data Security
- We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of data transmission over the internet is 100% secure, and we encourage users to take precautions when sharing sensitive information. If you suspect any misuse or loss or unauthorized access to your Personal Data, please let us know immediately by contacting us through e-mail at privacyofficer@travelfoodservices.com.
- The security of your Website account depends on you keeping your account password(s), PINs, and other access information confidential. If you share your Website account information with a third party, they will have access to your account and your Data.
- It is your responsibility to control access to your mobile device and the Website on your device, including keeping your password(s) and/or PIN confidential and not sharing it with anyone. It is also your responsibility to alert us if you believe that the security of your Personal Data in the Website has been compromised.
Data Retention
- Personal Data provided by you will be retained for such period as may be necessary for carrying out the purposes stated in this Privacy Policy or in any event, for as long as required by the applicable law or for other essential purposes such as complying with our legal obligations, resolving disputes, and as long as processing and retaining your Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly. At the expiry of such periods, your Personal Data will be deleted or archived to comply with legal retention obligations or in accordance with applicable statutory limitation periods.
- Personal Data collected by us in order to carry out the purposes or directly related purposes stated in this Privacy Policy will be stored in our databases. The databases owned and managed by TFS include Personal Data such as your name, address, email, and/or phone numbers.
- All Personal Data stored in our databases are encrypted and treated as confidential information. The security of Personal Data is a priority and is protected by maintaining physical, electronic and procedural safeguards that meet applicable laws.
Your Rights
- Access & Correction: Request access to or correction of your personal data.
- Objection & Restriction: Restrict or object to certain data processing activities.
- Rectification: Request that we rectify any inaccurate or incomplete Personal Data that we hold about you and/or right to get the Data updated or corrected.
- Right to be Erasure: You have the right to request that we "erase" your Personal Data in certain circumstances.
- Right to grievance redressal: You can raise a grievance which will be responded by us within the reasonable time period as per our grievance redressal mechanism.
- Right to File Complaints: You have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve service functionality.You can manage cookie preferences through your browser settings.
Third-party Links
Our website or communications may contain links to third-party websites. Please note that if you follow a link to any of these apps/websites, such apps/websites will apply different terms to the collection and privacy of your Personal Data, and we do not accept any responsibility or liability for these policies. When you leave our Website, we encourage you to read the privacy policy of every app/website you visit.
Permissible Age
TFS cannot distinguish the age of persons who access and use our Website.If a minor (according to applicable laws) has provided TFS with Personal Data without parental or guardian consent, the parent or guardian should contact TFS (see Section 11) to remove the relevant Personal Data.If we become aware that Personal Data has been collected from a person under the age of 18 without parental or guardian consent, we will delete such Personal Data.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, industry standards, or service enhancements.Updates will be posted on our website with the revised effective date.
Severability
If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
Contact Us
For any inquiries, concerns, or requests related to this Privacy Policy, please contact us at email: privacyofficer@travelfoodservices.com.
By using Elite Assist, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as outlined above.